Privacy Policy AirwaveConnect Ltd Last updated: 1 June 2026
1. Who We Are
This website is operated by AirwaveConnect Ltd, a company registered in England and Wales. We are the data controller for the personal data collected through this website.
If you have any questions about this policy or how we handle your data, contact us at connect@airwaveconnect.com or write to us at Lime Place, Rosier Commercial Centre, Coneyhurst Road, Billingshurst, RH14 9DE.
2. What Data We Collect
We collect personal data in the following ways:
Contact form submissions — when you submit an enquiry we collect your name, email address, and phone number, along with the content of your message.
Marketing sign-ups — if you opt in to receive communications from us, we collect your name and email address.
Analytics and behavioural data — we collect information about how you use our website, including pages visited, time on site, and device type. This data is anonymous and aggregated.
Cookies and tracking — please refer to our Cookie Policy for full details of the cookies we use and how to manage them.
3. How We Use Your Data
We use the data we collect to:
- Respond to enquiries submitted through our contact form
- Send marketing communications to subscribers who have opted in
- Understand how our website is used and improve its content and performance
- Comply with legal obligations
We do not use your data for automated decision-making or profiling.
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases:
Legitimate interests — for responding to contact form enquiries and for analytics, where our interest in improving our service does not override your rights.
Consent — for marketing communications. You can withdraw your consent at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.
5. Third Parties We Share Data With
We use a small number of trusted third-party services that may process your personal data on our behalf:
| Provider | Purpose | Location |
|---|---|---|
| Google Analytics | Website analytics | USA (EU-US Data Privacy Framework) |
| Meta (Facebook) | Ad targeting and attribution | USA (EU-US Data Privacy Framework) |
| Google Ads | Ad campaign measurement | USA (EU-US Data Privacy Framework) |
| Spotler Mail+ | Email marketing platform | UK |
| Microsoft Dynamics 365 | Customer relationship management | USA (EU-US Data Privacy Framework) |
All third-party providers are contractually required to handle your data securely and only for the purposes we specify. Where data is transferred outside the UK, we ensure appropriate safeguards are in place.
We do not sell your personal data to any third party.
6. Data Retention
We retain personal data only for as long as necessary for the purposes set out in this policy:
- Contact form enquiries are retained for up to 2 years
- Marketing subscriber data is retained until you unsubscribe or request deletion
- Analytics data is retained in accordance with Google’s standard retention settings
7. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict how we process your data
- Withdraw consent for marketing at any time
- Request a portable copy of your data
To exercise any of these rights, contact us at connect@airwaveconnect.com. We will respond within 30 days.
8. Changes to This Policy
This policy may be updated from time to time. The date above shows when it was last revised. Continued use of the website following any update constitutes acceptance of the revised policy.
9. Further Information
Our data processing activities are governed by the UK GDPR and the Data Protection Act 2018. If you have unresolved concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk.